Imagine a world where every customer interaction is a positive one. A world where you can help customers with solutions for hotels, flights, and anything that might be related to their travels.

A world where you can help your team members have their best days by helping them solve problems and offering solutions. A world where you can see the results of your work in real-time and feel like you are making a difference.

Our client believes that good customer service starts with empathy—they want their agents to walk in their customers' shoes before offering them any advice or assistance. And because we know that no two calls are ever alike, they make sure that their agents are well-trained so they can handle anything!

In this role, you will work with direct communication with customers via phone, email and chat. In relation to this, you are expected to be well-formulated both in writing and verbally.

We expect:

• Basic knowledge of online booking systems and strong PC navigation skills.
• You are customer-centric
• You have good soft skills & demonstrate empathy
• Have fantastic communications skills
• Ready to move to Bulgaria
• Fluent in Norwegian and at least B2 English level

You can expect:

• Great internal growth opportunities (senior agent, Team leader or trainer)
• Refunded flight
• 2 weeks paid accommodation in a central city hotel
• Comprehensive medical plan (dental care and health insurance)