Are you a born problem solver and take pride in delivering high-level customer service?

As a Customer Service Agent, you will be working with Swedish customers' inquiries in connection to their usage of the service. These inquiries can be in regards to payment issues, login issues or general help with using the platform.
It is crucial that you are great at communicating both written and verbally, as you will conduct your daily tasks via email, chat and phone!

You will be working as part of a Swedish team but might need to communicate with other team members from the nordic countries - as a result of this we recommend open-mindedness and daring to use your English daily.

You will receive a full onboarding of the project, to ensure that you have the right tools to communicate with the customers and how to manoeuvre different scenarios. This will be done in English and therefore the company have set a minimum requirement of B2-level English so that you get the most out of the onboarding process.

The company offers a comprehensive relocation package that includes, help with setting up all needed legal documents, a refund of flight tickets and an advantageous accommodation option!

Requirements:

• Ready to relocate to Portugal

• A great communicator both in English (at least B2) and are fluent in Swedish

• You have a positive attitude

• Great communication skills

• Open-minded

• Good soft skills

• You are a team player

• Can handle and take responsibility for your own tasks

Benefits:

• Relocation Package

• Social events and team events

• Fixed salary

• Possibility for internal promotions